At serieselitecharm, we want you to be completely satisfied with your purchase of our eco-friendly gardening products, including natural soil enhancers and organic fertilizers. You may return unused, unopened items in their original packaging within 30 days of purchase for a full refund.
To be eligible for a return, your item must be:
Certain items cannot be returned for health and safety reasons:
To initiate a return, please contact us at mailuse@serieselitecharm.world or call +1 (501) 945-8888 with your order number and reason for return. Our customer service team will provide you with return instructions and a return authorization number.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damaged item when contacting us.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.
If you have questions about returns or need assistance, please contact us at:
serieselitecharm
11911 Faulkner Lake Rd
North Little Rock, AR 72117
United States
Email: mailuse@serieselitecharm.world
Phone: +1 (501) 945-8888